Bakkies the Butcher - Online Butcher

FAQ’s: Frequently asked questions

  • To which areas do you deliver?

    • Deliveries are nationwide to any municipal residential/business address.
    • Gauteng R 85
    • Other Provinces R 165
    • You will receive an email and/or a WhatsApp specifying the day of delivery, and a reminder WhatsApp the morning of the scheduled delivery.
    • To ensure consistent quality, orders close on @07h00 every Thursday morning, for delivery to your office or home the following Wednesday to Friday – in time for a nice braai late in the week or the weekend!

     

    Is there a minimum order value?

    • No, there is no minimum order value, a standard delivery fee of R 85.00 is charged for Gauteng and R 165.00 for the rest of the country.

     

    When will the order be delivered?

    • All orders placed online before 07h00 on a Thursday of a specific week, will be delivered the following week Wednesday, Thursday or Friday.
    • Remember, your order gets processed on our farms to be as fresh as possible by the time it gets delivered to you.

     

    What days do you deliver?

    • Wednesday, Thursday and Fridays
    • 09h00 – 18h00

     

    Can I cancel my order?

    • Only orders cancelled via email to info@bakkiesthebutcher.co.za before 07h00 on the Thursday morning of the ordering cut-off time for the specific week, will be refunded in full or a credit will be passed for a next order.
    • For any cancelation after the cut off time, the amount will be a credit for a next order, or the purchaser will be refunded 50% of the value of the total purchase.

     

    Will I be notified of my delivery?

    • Yes, you will receive an email and/or a WhatsApp specifying the day of delivery, and a reminder WhatsApp the morning of the scheduled delivery.

     

    Is the meat delivered fresh or frozen?

    • The meat is delivered fresh, vacuum packed, individually labelled in a cardboard box, that will stay cool for the day of the delivery if you store it in a cool place.
    • You must unpack and refrigerate the meat on the day of delivery, and cook/braai the meat within one day of receiving your delivery.
    • Unpack and freeze the meat immediately on the day of delivery, should you plan to cook/braai the meat two days or longer after receiving your delivery.
    • Depending on the season and week of the month, certain meat cuts and or type of meat for example game meat, may be packed frozen with other fresh vacuum packed meat.
    • Frozen meat may be thawed, cooked/braai’ed the day of receiving your delivery, or freeze immediately should you plan to cook/braai the meat at a later stage.
    • For deliveries outside of Gauteng, the meat is packed in a polystyrene insulated cardboard box with the proper amount of frozen gel icepacks to maintain a constant cool temperature during the delivery period.

     

    How do I order online from Bakkies the Butcher Online Butcher?

    • On our website www.bakkiesthebutcher.co.za, click on any of the product categories or SHOP NOW
    • Select an item, choose the quantity and select “add to cart”
    • When you have selected all the items you which to order, select “check out” and fill in any information required.
    • To complete the purchase, select the payment option.
    • As soon as the payment is confirmed, we will send you a confirmation email of your order.
    • All orders placed online before 07h00 on a Thursday of a specific week, will be delivered the following week Wednesday, Thursday or Friday.
    • You will receive an email and/or a WhatsApp specifying the day of delivery, and a reminder WhatsApp the morning of the scheduled delivery.

To ensure consistent quality, orders close on Thursday mornings 07:00 for delivery to your office or home the following Wednesday to Friday – in time for a nice braai late in the week or the weekend

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